tc max no signal
the other day my bike has stopped connecting to my phone app just get a big red box saying its lost conation for more than 30 minuets have tried disconnecting the battery re binding the bike to my phone and if i try calling super soco all i get is a call answering service and they pass my message on but get no reply and when i call back the call answering service tell me that they don't want to talk to me and to contact my dealer who you guess tells me to call super soco last time had a similar problem it went on and on for about 2 mounts with phone calls and e mails only to find out that there was a problem with super soco server update hope that all makes sense if anyone can help much appreciated
update 2 just spoke to super soco uk and apparently the super soco app is no longer supported and the new Vmoto app may not be sported by my bike that is only 18 months old so no tracking if the bike gets stolen not very happy awaiting for super soco to reply
The vmoto app seems to be Australia based? I've got live tracking for my bike I bought 2 months ago. Doesn't give me history of my tracks and the diagnostics doesn't seem to work either.
I get a bound device does not exist in the system when using my IMEI number for vmoto app
There are some misunderstandings, let me clarify:
1] The ''old'' Supersoco App is NOT discontinued. The platform is fully functional.[See also point 5]
2] Bikes produced since Q2 2022 use the ''new'' VMOTO Soco app. This bikes are equipped with the next generation ECU and connect to a different platform. Manuals are updated and the end user downloads the correct app if he use the QR code in the manual.
3] The new Vmotosoco app will NOT connect to bikes equipped with the first generation ECU, you have to use the Supersoco app for older bikes.
4] Next generation ECU can be identified by a VMOTO logo on the ECU housing. Also the part number ends with xxx-xxx-xx-V. First generation ECU's can be identified by a Supersoco logo [see also point 7].
5] 3G [data]networks are depreciated rapidly by the majority of EU telecom providers. Older devices working on the 3g networks might stop working in the near future or already stopped. Supersoco have no control over this. If your imei number starts with 035xxxxxxx you are on the 3G network 4G imei starts with 086xxxxxxx. You can check this in the app.
6] If your App is not working correct, and you are in the contractual warranty period, the dealer should fix your issue.
7] Bear in mind the app function is a option. Your bike might or might not be equipped with a GPS module. If in doubt, check the ECU module. A IMEI sticker should be included on the device, sometimes the sticker is on the back of the device. The IMEI number should start with 035xxxxxxxx or 086xxxxxxx. If no imei sticker found, your bike probably is not equipped with a data ecu
8] After the 2 year free period, contract extension MUST be done within that contractual period. If you fail to do so, you will end up buying a new ECU if you want to enjoy the app function. Consider your extension if you have a 3G module, as networks are depreciated [see point5] Contract extension is done in-app.
OK so I have also had the red box of doom. It does appear to be a sim issue. I have changed mine out to a giff gaff pay as you go. The app now links no problem.
1 take left side panel off. 3 alan key bolts.
2 take the lower panel off three screws then slide back a cm.
3 the black box with stickers is the GSM box. Press the sides of the clear block objector and pull apart.
4 unscrew the 2 screws holding the box and cut cable tie.
5 put the box on something clean and unscrew the back.
6 in side is another box with two screws. Unscrew and turn it over.
7 undo the screws holding that box and you have the circuit board with the sim.
8 slide the sim cover to open as per writing on it.
9 replace the sim.
10 put back together and the app will now work as long as your sim is activated