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Problems with warranty in the Netherlands  


Ruben83nl
Posts: 20
(@ruben83nl)
Eminent Member
Joined: 8 months ago

Here I post my letter that I wrote to vmoto about my problems that I have with regards to repairing faulty batteries

 

Dear Sir/madam,

I am a owner of a Super Soco TC in the Netherlands, and currently having problems with my dealer La Souris from Doetinchem, The Netherlands.

My battery sockets are lasting for about 3000 km and then they get molten. And I have this with the two batteries that I bought new with my new super soco tc. Currently I had them replaced for 6 times now. I have the round sockets by the way.

Now my carry handle on top of one of the batteries broke of, and needs to be replaced. I am a disabled man that bought this as a alternative for my transport everyday, so that I can go outside with my family.

My dealer told me that they can't get help from their super soco contact because of the new dealership that Moteo got now.
And I can't get this fixed.

I am not satisfied with how the warranty handling is. Because there is no solution given to my defaults.

I will post this also on the forum for super soco.

I hope that you will help me out with these warranty cases.

I own the bike now 10 months and hope that these things will be solved for me,

Kind regards,

J.R. Janbroers

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4 Replies
Nardcox
Posts: 23
(@nardcox)
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Joined: 4 months ago

That sucks, these batteries are very expensive. I hope you will get a decent solution to your problem!

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Ruben83nl
(@ruben83nl)
Joined: 8 months ago

Eminent Member
Posts: 20

@nardcox Thank you, 

 

Yes I do hope to receive some answer. But for so far nothing.

And it has nothing to do with the joy of riding the super soco. I really enjoy that. 

But there is just no warranty solution. Even that I have warranty from the super soco dealer. They just point to me that it should be because of me driving it. And that they don't have support from super soco anymore.

But I will wait and see. Thank you anyway

 

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Sdreaver
(@sdreaver)
Joined: 1 month ago

Eminent Member
Posts: 28

@ruben83nl I've had difficulties in getting service here in Germany as well. I just took it as being an American who's German isn't perfect to describe what I mean. But I had chargers go, was told I had to buy a new one, if I ever actually heard any response. Fortunately, I'm not actually getting it replaced by warranty so I'll have an extra, along with my front fork that is leaking oil. However, I was told by my local shop that they don't currently have space while they wait on the parts. It's been probably 2 months or so since I first took the bike in, I've had it back for about 3 weeks and haven't heard any follow-up. I don't want to not be able to ride, but I also don't feel nearly as safe with how much oil has leaked out. I suppose this is what happens when it isn't an established company. Also, the lack of aftermarket parts is a bit annoying. 

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Ruben83nl
(@ruben83nl)
Joined: 8 months ago

Eminent Member
Posts: 20

@sdreaver

 

I totally understand your issue with warranty. And sounds indeed a bit scarry leaking oil from front fork. What I hear is that the so called dealer in the Netherlands also lacks having spare parts. It all has to come from China by shipping containers. And vmoto super soco replied to me that they will send any part needed to fix the problems. But the dealer told me that they wait for parts and that they don't have a battery for the time that I would need to miss my battery. I ordered some parts from aliexpress. And expect those earlier than the dealer. Also they wan't to replace it with a spare second hand part. And that is my only option. I think it is very bad for super socos image. I do like the bike. But this is wrong

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