I would like to warn everyone from buying a Super Soco from the "Super Soco" dealer La Souris at Doetinchem in the Netherlands.
From the beginning I encountered problems with my super soco and found out that they even forgot to assembly the bike properly, because they didn't remove the transit cable and even after three services they didn't notice the cable in the batterycompartment and underneath the saddle.
They do not have spare parts, and they don't offer repair when it is obvious a warranty problem. I had to send it 120 km away to Doetinchem, in stead of Utrecht were I bought it.
I bought the bike because the bike should have less maintanance then a gasoline bike, because I need it everyday to have my nerve pain to be releaved.
Now I have to wait even for at least a week for that even a mechanic will take a look at it.
Just after starting with a full battery it gave error 98 and lost power, now it doesn't even turn on. Also the repair work that had been done earlier to replace the powercable could have been done better.
I strongly advice not to buy there anymore. It costed me 4300 euros in october last year with two batteries.
I do not know what to do anymore, especially because I need a bike during hot temperatures to cool of my pain.
The picture below was the "replaced cable"
And offcourse I still hope that the dealer will make things right again.
More looking forward for a nice reply about them
Sadly I had a similar experience at La Souris.
At first they delivered my TC with a TS battery, which did not work well together. I was getting random moments that the bike could not accelerate properly.
When I found out that this was the case i contacted them about it. After some back and forth phone calls and emails they arranged that they would come by with a service van to replace the battery.
While they were doing the swap on site they encountered a problem. The connector on the new battery was not compatible with the cable on my bike. Which resulted in swapping the connector from the TS battery to the TC battery.
After the replacement of the battery my TC drove fine.
About 2 weeks later i needed to drive to school and the bike wouldn’t start…
I began troubleshooting myself and noticed that there where some loose wires behind the battery connector (the warranty void stickers where already destroyed by the mechanic that swapped the connector so I decided to take a look myself. For the repair I would have to take the whole battery apart and I just didn’t feel like doing that 😉).
I again gave them a call and they said to bring the defective battery to Doetinchem! (which is about 1,5 hours away from where I live).
Eventually I delivered my battery there and could pick it up in Amsterdam a few days later. When the employee gave me the battery he noticed that the connector was installed backwards (which he fixed immediately at the store).
All and all the problem was resolved but it took way longer than expected. Furthermore the bike hasn’t been giving me any problems after almost 6000 km’s on it.
Hope your problem gets resolved quickly @ruben83nl
Having a good dealer seems to make all the difference. I appreciate my dealer for the most part. Unfortunately, being an American who relocated to Germany, my German isn't always the best, particularly with these technical terms and explanations. Unfortunately, I've had the front shock seal go, battery issues (assuming the BMS), and some other small annoyances, and my dealer fits me in, even though not always the fastest, it seems like the wait for replacement parts is pretty long.
This is probably the last bit of checks/replacement I'll be getting before my warranty is up. Might as well if I can (A new battery would be supreme). But I'll be mostly doing my own maintenance and tinkering moving forward. There are quite a bit of options for aftermarket parts on Chinese marketplaces if you know how to search and are able to receive the packages. (I use a buyer/agent service for previous purchases and will be for my Soco parts as well)
And I feel most of this is necessary because of the inadequate access to parts and quality/quick service in the EU. I've spent quite a bit of quarantine learning about EVs and batteries, and motorcycles to be able to break the need to go through a dealer and just enjoy my Soco.
The experience with la souris is just really bad, if you're not asking every day what is happening you can't get any information. Delivered my battery two weeks ago with the same problem it had already 4 times. Now in 2 weeks still no sign of la souris fixing it.