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Ruben83nl
Posts: 43
Topic starter
(@ruben83nl)
Eminent Member
Joined: 2 years ago

I would like to warn everyone from buying a Super Soco from the "Super Soco" dealer La Souris at Doetinchem in the Netherlands. 

From the beginning I encountered problems with my super soco and found out that they even forgot to assembly the bike properly, because they didn't remove the transit cable and even after three services they didn't notice the cable in the batterycompartment and underneath the saddle. 

They do not have spare parts, and they don't offer repair when it is obvious a warranty problem. I had to send it 120 km away to Doetinchem, in stead of Utrecht were I bought it. 

I bought the bike because the bike should have less maintanance then a gasoline bike, because I need it everyday to have my nerve pain to be releaved. 

Now I have to wait even for at least a week for that even a mechanic will take a look at it. 

Just after starting with a full battery it gave error 98 and lost power, now it doesn't even turn on. Also the repair work that had been done earlier to replace the powercable could have been done better. 

I strongly advice not to buy there anymore. It costed me 4300 euros in october last year with two batteries.

I do not know what to do anymore, especially because I need a bike during hot temperatures to cool of my pain. 

 

Greetings Ruben

The picture below was the "replaced cable"

20200702 142032

 

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8 Replies
Ruben83nl
Posts: 43
Topic starter
(@ruben83nl)
Eminent Member
Joined: 2 years ago

And offcourse I still hope that the dealer will make things right again.

 

More looking forward for a nice reply about them

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Guido
Posts: 2
(@guido)
New Member
Joined: 2 years ago

Sadly I had a similar experience at La Souris.

At first they delivered my TC with a TS battery, which did not work well together. I was getting random moments that the bike could not accelerate properly.

When I found out that this was the case i contacted them about it. After some back and forth phone calls and emails they arranged that they would come by with a service van to replace the battery.

While they were doing the swap on site they encountered a problem. The connector on the new battery was not compatible with the cable on my bike. Which resulted in swapping the connector from the TS battery to the TC battery.

After the replacement of the battery my TC drove fine.

About 2 weeks later i needed to drive to school and the bike wouldn’t start…

I began troubleshooting myself and noticed that there where some loose wires behind the battery connector (the warranty void stickers where already destroyed by the mechanic that swapped the connector so I decided to take a look myself. For the repair I would have to take the whole battery apart and I just didn’t feel like doing that 😉).

I again gave them a call and they said to bring the defective battery to Doetinchem! (which is about 1,5 hours away from where I live).

Eventually I delivered my battery there and could pick it up in Amsterdam a few days later. When the employee gave me the battery he noticed that the connector was installed backwards (which he fixed immediately at the store).

All and all the problem was resolved but it took way longer than expected. Furthermore the bike hasn’t been giving me any problems after almost 6000 km’s on it.

Hope your problem gets resolved quickly @ruben83nl

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Ruben83nl
(@ruben83nl)
Joined: 2 years ago

Eminent Member
Posts: 43

@guido

Thanks Guido,

Here exactly the same problem in the beginning with wrong batteries.

I had to find it out myself. And later on I finally got the right one from them. Without any certificate btw. So I have to trust them that its all new.

And I am dependant on the bike because I am dissabled. Without it I can't have a holiday with my kids. And that is next week. So I brought it to Utrecht yesterday, to safe some time and 60 euros pickup that would be next week. 

And today I called to ask if they looked at the problem, and they told me that it would take at least a week for that to plan it in. And than probably waiting for parts.

I am very upset. I really need the bike to releave pain and to go outside with my wife and kids. 

And it has nothing to do with the brand. Just with planning policy and not giving support to warranty 

 

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Sdreaver
Posts: 43
(@sdreaver)
Eminent Member
Joined: 1 year ago

Having a good dealer seems to make all the difference. I appreciate my dealer for the most part. Unfortunately, being an American who relocated to Germany, my German isn't always the best, particularly with these technical terms and explanations. Unfortunately, I've had the front shock seal go, battery issues (assuming the BMS), and some other small annoyances, and my dealer fits me in, even though not always the fastest, it seems like the wait for replacement parts is pretty long. 

This is probably the last bit of checks/replacement I'll be getting before my warranty is up. Might as well if I can (A new battery would be supreme). But I'll be mostly doing my own maintenance and tinkering moving forward. There are quite a bit of options for aftermarket parts on Chinese marketplaces if you know how to search and are able to receive the packages. (I use a buyer/agent service for previous purchases and will be for my Soco parts as well)

And I feel most of this is necessary because of the inadequate access to parts and quality/quick service in the EU. I've spent quite a bit of quarantine learning about EVs and batteries, and motorcycles to be able to break the need to go through a dealer and just enjoy my Soco. 

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Ruben83nl
(@ruben83nl)
Joined: 2 years ago

Eminent Member
Posts: 43

@sdreaver

 

Happy 4th of July,

Good to hear that you have a decent dealership in Germany. Espescially when you are not a native speaker in German. I agree with you about dealerships and luckly in the Netherlands we will have Moteo as importer of Super Soco, they are allready importing Peugeot, Sym, Tomos and Derbi and seem a lot more professional.

Unfortunatly they will only deal with warranty of bikes that they imported. And their prices seem  sometimes a bit better. 

I try to do my own research as good as I can for after the warranty.

And ordering from china some spare parts for in the future.

I hope to have better news end of next week, 

Take care

20200620 143628

 

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Oscar
Posts: 282
Admin
(@oscar)
Owner
Joined: 3 years ago

The experience with la souris is just really bad, if you're not asking every day what is happening you can't get any information. Delivered my battery two weeks ago with the same problem it had already 4 times. Now in 2 weeks still no sign of la souris fixing it.

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Ruben83nl
(@ruben83nl)
Joined: 2 years ago

Eminent Member
Posts: 43

@oscar  That's sad to hear Oscar,

I am calling every day now for the past two weeks, and even drove to Doetinchem (120 km) to ask when they would start. That was more than a week ago and it should have been handled last wednesday, almost a week ago. Everyday its a new excuse of them. Even Vmoto China had send them a letter with complains about them. I would suggest for people to direct email to Vmoto also, because of the terrible customer service of La Souris. 

Today they didn't call me back, when they promissed to do so. Because I want to pick it up myself in Doetinchem, otherwise it will take a lot longer.

I really feel scammed by them, and that makes me upset.

Greetings guys

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