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Common Problems on TC  

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Lee
 Lee
(@lee)
Active Member

Hi there,

Greetings from New Zealand!

I'm about to pull the trigger on a TC.

What are the most common issues that have been encountered ( and possibly fixed under warranty if applicable ) ?

Is the Battery Cable melting a common issue? or isolated to a few bikes?

Quote
Posted : 29/12/2018 00:01
Oscar
(@oscar)
Owner Admin

I just discovered that my cable has melted in the the battery. I will see if it’s warranty or not. Besides that the range will be lower in my experience when the connector is molten.

overall I don’t have many problems with my TS.

Super Soco TS1200R

ReplyQuote
Posted : 29/12/2018 08:19
Lee
 Lee
(@lee)
Active Member
Posted by: Oscar

I just discovered that my cable has melted in the the battery. I will see if it’s warranty or not. Besides that the range will be lower in my experience when the connector is molten.

overall I don’t have many problems with my TS.

Oh that's not good.  Are you talking about the external black plug that attaches to your battery or are you talking about internal cable that is inside the actual battery itself?

ReplyQuote
Posted : 29/12/2018 09:03
Oscar
(@oscar)
Owner Admin

this one

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This post was modified 3 months ago 2 times by Oscar

Super Soco TS1200R

ReplyQuote
Posted : 29/12/2018 10:41
Lee liked
tomp
 tomp
(@tomp)
Estimable Member

My TC has also done this. The battery socket, plug and main lead going to the bike used to get very warm too. 

 

Ive since replaced the plug and socket with an XT60 connector (yellow one inside battery) and everything is now stone cold when I’m riding ??

ReplyQuote
Posted : 29/12/2018 10:53
Lee liked
Lee
 Lee
(@lee)
Active Member
Posted by: tomp

My TC has also done this. The battery socket, plug and main lead going to the bike used to get very warm too. 

 

Ive since replaced the plug and socket with an XT60 connector (yellow one inside battery) and everything is now stone cold when I’m riding ??

Excellent! Thanks.

How much of a mission was it to replace the xt60 connector? As simple as just removing the charging socket ( with a bit of force ) and then make the necessary fix?

ReplyQuote
Posted : 29/12/2018 13:34
escubic
(@escubic)
Trusted Member

one possible solution to the molten connectors is using a battery paralleler which cuts the current to half, the heat to a quarter (~I^2).

I also encountered with our 2 Super Soco TCs the following problems:

- the front brake is noisy or very noisy on both our TCs, it is very annoying

- one of our 4 batteries encountered "error 88" (low temperature failure). Reading the french forum (mysupersoco.fr), I discovered that I am not alone with this error. It is due to a faulty BMS / temperature sensor. My dealer has also indicated to me that this is a common issue.

- the standard charger is extremely slow and only good for overnight charging or place-of-work charging.

- the mirrors break easily on touching or with frost, one of our 4 mirrors is broken

- the foot rests lose their plastic plugs within one week

- it is difficult / very difficult to insert the 2nd battery on both our TCs but after some training you will learn the right angle. Common problem.

- the power interconnector melted on one of our TCs because the cable was not well fixed. This is a common problem also in the French forum

- there is a limited rust problem

- the motor is 1900 W mechanical (60V * 40 A * 90% DC/AC converter * 90% motor efficiency), not 3000 W. And the torque is 110 Nm, not 150. And the hill angle is 21-23%, not 30%.

- think of a realistic range of 1 hour of full speed trip/battery

- it is very difficult to get spare parts.

- regeneration braking does not work on our TCs.

This post was modified 3 months ago 2 times by escubic
ReplyQuote
Posted : 29/12/2018 18:35
Lee liked
Lee
 Lee
(@lee)
Active Member

Thank you so much for the summary mate!

I can live with *some* of the above annoyances 🙂 

Does the BMS problem happen to all bikes on just limited to a small percentage?

The loose connector problem sounds widespread, so I assume it's just common sense/good practise to firmly reinsert after reinserting the battery. 

 In regards to the rust issue, again I guess it's good practice to keep it in a garage or with a weather proof cover. And perhaps some regular silicone application to exposed metallic would help? 

1900w @ 110nm only? Is this not false advertising? I wonder what the actual specs are for the soon to be released Max model. 

So the also advertised regenerative braking does not work at all?  

 

 

 

 

 

ReplyQuote
Posted : 29/12/2018 21:35
Oscar
(@oscar)
Owner Admin

how many pins are in the connector from the battery? 3 pins?

Super Soco TS1200R

ReplyQuote
Posted : 01/01/2019 19:19
Lee
 Lee
(@lee)
Active Member
Posted by: Oscar

how many pins are in the connector from the battery? 3 pins?

Can't help you there as I don't own a Super Soco TC ... yet! 

ReplyQuote
Posted : 01/01/2019 20:06
tomp
 tomp
(@tomp)
Estimable Member
Posted by: Oscar

how many pins are in the connector from the battery? 3 pins?

There are 4 small pins but only 3 are actually connected to the battery inside. 

ReplyQuote
Posted : 02/01/2019 10:47
escubic
(@escubic)
Trusted Member

The Super Soco Standard charger has 2 pins (+ and -, about 70.5 V) which fit into the 2+4 pins of the battery connector. For charging the data pins are not necessary. The data pins report the state of charge, the battery errors and the battery temperature to the controller. (what prototol?)

The external charging socket of the bike has only the + and - pins connected.

The battery paralleler has 2 pins (+ and -) and 2 data pins on the battery plugs.

It is interesting that the battery has only 3 pins connected inside, like the NIU battery.

 

 

ReplyQuote
Posted : 03/01/2019 10:15
Heinz
(@heinz)
Active Member

Someone said here in this thread that the "regeneration braking does not work on our TCs." What does that mean? 

 

ReplyQuote
Posted : 12/01/2019 08:29
tomp
 tomp
(@tomp)
Estimable Member

It does work but it’s not very strong. It’s where the motor charges the battery while slowing down which requires less use of the friction brakes. 

ReplyQuote
Posted : 12/01/2019 09:31
JonSnow
(@jonsnow)
Eminent Member

It’s indeed very faint. And the problem I have is that after the regen process sometimes the throttle doens’t react. This is very dangerous when you slow down at a crossroad and then want to take off again. 

Has anyone else encountered this?

ReplyQuote
Posted : 12/01/2019 09:48
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