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Battery percentage malfunction

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Feroks
Posts: 3
Topic starter
(@feroks)
New Member
Joined: 3 years ago

Hi

 

I've had this problem since half a year, and I can't figure out what's causing this.

 

my super soco ts almost never gives me the correct amount of battery percentage on my display.

Most of the time, it just says 0%, all while I charged the bike to full, and it will ride fine too.

 

I've also come across the problem where I've almost ridden the bike from fully charged to maybe around 10%? (went about 40km's on the km-counter).

after this I let the bike charge for about 2 hours, and it stated it was back at 100%, I knew something was up, so I rode it around a bit but the battery-percentage, although it was working, started lowering like crazy.

I think this was because instead of about the 60% it should have been at, it took it for 100% but still kept the 0% as the real 0km range

 

 

I've sent this problem to the dealership about 3-4 times, most of the times they send my bike to the head-distributor of super soco here in Belgium.

But every time they think they've got the solution, and return my bike back to me, it just returns to having these problems the next charge or so.

 

I really don't know what's causing this, my bike is still under warranty for a few months, but it's just not getting fixed.

 

I hope you can read trough my non-native english skills πŸ˜‰

 

Does anyone have an idea what the solution could be?

 

 

greetz, Felix

7 Replies
alexaraducristian
Posts: 97
(@alexaraducristian)
Trusted Member
Joined: 3 years ago

Ask your dealer for a new battery. And quick while it's still under warranty.

I mean your battery is dying from your description.Β 

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2 Replies
Feroks
(@feroks)
Joined: 3 years ago

New Member
Posts: 3

@alexaraducristian

Thanks for the response.

I did ask my dealership to maybe try another battery in my ts and see if that one works, but the ones they now have all use round pins, while I've got the older (melting) connector. πŸ˜‰

But I mean, I'm not even sure if it's the battery, I feel like a third party outside the battery is ruining it, since the battery itself works just fine, but the display is telling me lies.

I will ask them again if they can get a hold of a battery that will fit connection-wise, and  if it fixes it, I'll update this post for maybe other dudes who have this problem.

 

Wish me luck on getting my battery replaced for free :p

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alexaraducristian
(@alexaraducristian)
Joined: 3 years ago

Trusted Member
Posts: 97

@feroks you can also measure the voltage of your battery.

When it's 50%, measure it.... at 100% and also 0%, measure again and write them down here.

I doubt it's the instrument cluster fault.

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Didier
Posts: 5
(@didier)
Active Member
Joined: 2 years ago

Hello,

Did you fix your issue?

i’m having the same issue, the battery level keeps showing 0% and i do not have the battery temperature neither. Else, the bike works great. I suspect a deffective controller...

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1 Reply
noyenk
(@noyenk)
Joined: 2 years ago

New Member
Posts: 2

@didier

Hi Didier, i'm having the same issue with my TC (1y old & 2k km's)..cable is correct connected to battery, battery is charged, bike runs perfectly.. somtimes i can see te battery display with correct percentage and sometimes not (0%) i hope the problem with your bike is fixed? can you tell me what was needed to fix it..?

Thx

Kim

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alexaraducristian
Posts: 97
(@alexaraducristian)
Trusted Member
Joined: 3 years ago

Β In any country there's a customer protection institution. If the dealer cannot fix the battery issue under warranty, ask them to change the whole bike. You don't need to care if it's square or round connector.

Warranty must be extended automatically with another year (or two, as original warranty) when the battery is changed.

Simply you are the buyer and you don't need to care.Β 

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Gabriel
Posts: 1
(@gabriel)
New Member
Joined: 1 year ago

Hi everyone,

I have the same problem with my super soco TC. Is there any solutions now ?Β 

Thx a lot

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